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FAQ

Contact Information

doublecrowncolor.jpgDouble Crown Records & The Continental Magazine
P.O. Box 4336
Bellingham, WA 98227-4336
USA

Email: records@dblcrown.com

Facebook: http://www.facebook.com/doublecrownrecords
Twitter: http://twitter.com/dblcrown
MySpace: http://www.myspace.com/doublecrownrecords
Blogger: http://doublecrown.blogspot.com

Ordering Information

We accept checks, money orders, and cash, payable to Double Crown Records, You can also send a Paypal payment to: records@dblcrown.com or order online at www.doublecrownrecords.com.

Please note that all of the CDs, 7"s and magazines we sell are in new condition. Most CDs have plastic shrinkwrap, especially those manufactured in the US or Canada. There are some CDs, mostly imported CDs, that don't have shrinkwrap, but they are still new, unplayed CDs. Also, in some cases we will receive shrinkwrapped CDs to sell that have cracked plastic cases. In these instances, instead of shipping out CDs that have broken cases, we will remove the shrinkwrap and replace them with brand new cases.

We also do not sell homemade CD-R's - all of the CDs we sell are factory manufactured CDs.

On occasion we will receive CD's from bands and labels outside the US that come to us in less-than-perfect condition, due to rough handling by various postal services. We won't sell any CD's where the actual CD is less than perfect, however, sometimes there will be some minor damage to the booklet or tray card. We won't sell any CDs that we wouldn't be happy receiving ourselves, but if you are unhappy for any reason, please contact us at: records@dblcrown.com 

We strive to ship orders out as quickly as possible, nearly every order ships within 2-3 days that we receive them. However, on some occasions it may take 7-10 days to ship. We have a small staff (basically one person), so sometimes it takes a few days longer than usual to ship. We thank you for your patience in these instances.

Double Crown Records is not responsible for any duties, taxes or import fees that may be due as a result of your purchase of goods from our shop. 

Postage & Handling

U.S. Customers: 

Order Size: $0.00 - $20.00 ($3.75 Shipping)
$20.00 - $40.00 ($6.75 Shipping)
$40.00 - $60.00 ($9.75 Shipping)
$60.00 - $100.00 ($12.75 Shipping)
$100.00+ ($15.75 Flat Rate Shipping)

Canadian Customers: 

Order Size: $0.00 - $20.00 ($10.00 Shipping)
$20.00 - $40.00 ($17.50 Shipping)
$40.00 - $60.00 ($25.00 Shipping)
$60.00 - $100.00 ($32.50 Shipping)
$100.00+ ($40.00 Flat Rate Shipping)

Rest Of The World: 

Order Size: $0.00 - $20.00 ($15.00 Shipping)
$20.00 - $40.00 ($22.50 Shipping) 
$40.00 - $60.00 ($30.00 Shipping)
$60.00 - $100.00 ($37.50 Shipping)
$100.00+ ($45.00 Flat Rate Shipping)


While ordering online is the easiest and fastest way to order from us, we also accept orders through the mail. Just write down the items you'd like, add the appropriate shipping charge, and mail your order to: Double Crown Records, P.O. Box 4336, Bellingham, WA 98227-4336

Returns

Unfortunately we can't accept returns of opened, or unshrinkwrapped CD's and 7"s. However, if you received the wrong item in your order, or if it was damaged during transit, please send us an email and we'll work something out: records@dblcrown.com

Privacy Policy

This privacy notice discloses the privacy practices for (www.dblcrown.com or www.doublecrownrecords.com). This privacy notice applies solely to information collected by this website. It will notify you of the following: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. Your Access to and Control Over Information You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.

Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 360-441-5947 or via email to records@dblcrown.com.